Browse Themes
- Visit Frequency
- Intention
- About The Visit
- Transport
- Subject Interest
- Communications (Event Specific)
- Communications (Organisation Specific)
- Communications (General)
- Ratings (Service)
- Ratings (Content)
- Ratings (General)
- Ratings (Open)
- COVID-19
- Group Composition
- Crossover
- Lifestyle
- Statistical Data
- Tourism
- Economic Impact
- Communications (Media)
- Family
- Impacts (Visit Outcomes)
- Participation
- Impacts (Community)
- Membership and fundraising
- Event information
Ratings (Service)
Text in [square brackets] can be defined by you, please specify what you want to include here when you select your questions.
This is the code you need to copy into the Essentials form to select this question group
grp_ratse_all Ratings service
How would you rate the following aspects of your visit to %{venue_name}? Possible answers are ‘Very good’, ‘Good’, ‘Neither good nor poor’, ‘Poor’ or ‘Very poor ’. If you visited more than one event, please answer only for the one where you spent the most time. (ratse_all)
- (Optional) Our website [Freetext: venue_website]
- (Optional) The (public transport) travel options to [Missing variable: venue_name] (e.g. Bus, tram, underground, city train)
- (Optional) The shop
- (Optional) The cleanliness of exhibition rooms / event rooms / around the site / toilets etc.
- (Optional) The food or drink offer
- (Optional) The seating areas / seating
- (Optional) The print information about the exhibition / performance / event
- (Optional) Our information on the content of the exhibition / performance / event in advance
- (Optional) The friendliness of the supervisory staff e.g. the exhibition staff / ushers / security staff
- (Optional) The service at the cloakroom
- (Optional) The service at the entrance
- (Optional) The orientation between different sites / event locations of [Missing variable: venue_name] in [Missing variable: survey_location]
- (Optional) The orientation between different exhibition / event locations on-site
- (Optional) The orientation within [Missing variable: venue_name]
- (Optional) Accessibility around [Missing variable: venue_name]
- (Optional) The accessibility within [Missing variable: venue_name]
- (Optional) The orientation around [Missing variable: venue_name] (e.g. signposts / signs)
- (Optional) Our location
- (Optional) The performance start time / event start time / opening times
- (Optional) The ticket prices
- (Optional) The purchase of tickets by phone / on site (e.g. box office)
- (Optional) The online booking of tickets / timeslots
- (Optional) Our social media presentation (e.g. Facebook / Instagram / X (formerly Twitter))
- (Optional) Service e-mail about the visit in advance
For each of the statements above, respondents can select from the following options
- Very good
- Good
- Neither good nor poor
- Poor
- Very poor
- I don't know / Not applicable
We are constantly working on improving our offer and would therefore like to ask about your experience of the travel options to %{venue_name}. How would you rate the following aspects? Possible answers are again ‘Very good’, ‘Good’, ‘Neither good nor poor’, ‘Poor' or 'Very poor’. (ratse_etv)
- (Optional) Location of parking spaces
- (Optional) Number of parking spaces in general
- (Optional) Number of disabled parking spaces
- (Optional) Electric car charging points
- (Optional) Location of the bike racks
- (Optional) Number of bike racks
- (Optional) Connection to public transport (e.g. bus, city train, underground, tram)
- (Optional) Frequency of public transport (e.g. bus, city train, underground, tram)
- (Optional) Connection to the airport
- (Optional) Connection to a long-distance coach
- (Optional) Connection to the train
- (Optional) Connection to the port
For each of the statements above, respondents can select from the following options
- Very good
- Good
- Neither good nor poor
- Poor
- Very poor
We are constantly working on improving our offer and would therefore like to ask about your experience of our shop. How would you rate the following aspects? Possible answers are again ‘Very good’, ‘Good’, ‘Neither good nor poor’, ‘Poor’ or ‘Very poor’. (ratse_esh)
- (Optional) The diversity of goods offered
- (Optional) The quality of the goods offered
- (Optional) The staff
- (Optional) The service
- (Optional) The prices
- (Optional) The furnishing / design of the premises
For each of the statements above, respondents can select from the following options
- Very good
- Good
- Neither good nor poor
- Poor
- Very poor
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You are currently viewing options for England.
As you go through the question catalogue, make a note of the question group codes of the additional questions you would like to include (3 for the Essentials plan, up to 5 for In-depth) and then fill in the form to request your survey set-up.
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For the Snapshot plan, you do not need to choose any additional questions.
