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Communications (Organisation Specific)

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grp_coeuo_inf EUO information

Where had you seen or heard about %{venue_name} before your visit? (coeuo_inf_1)

  • Our flyer / leaflet / brochure / calendar of events or other print products
  • Our poster / outdoor advertising
  • Our website / blog
  • An email / e-newsletter from us
  • Our social media channels (Facebook / Instagram / X (formerly Twitter))
  • An instant messenger message from us (WhatsApp / Telegram / Threema)
  • Our mobile app
  • Other communication channels from us
  • Tourist information materials / services / websites
  • A website of another organisation
  • Guidebook / travel magazine / book about the city / the region
  • Email / e-newsletter from another organisation
  • Social media channels of another organisation (e.g. Facebook)
  • Mobile app of another organisation (not a social media app)
  • Newspaper / magazine (print &/or online)
  • Radio / television feature / review
  • Personal recommendation (by friends, acquaintances, colleagues, school, study)
  • I know it already / I have been here before
  • I have not seen or heard any information before my visit here
  • Other
  • I don't know

Which of our other communication channels did you see? (coeuo_inf_2)

This question has a textbox for an answer

Which newspaper / magazine was that? (coeuo_inf_3)

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Which other communication channels did you see? (coeuo_inf_4)

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Which of our social media channel(s) did you see the information on? (coeuo_esm)

  • (Optional) Facebook
  • (Optional) Instagram
  • (Optional) Snapchat
  • (Optional) X (formerly Twitter)
  • (Optional) Pinterest
  • (Optional) YouTube
  • (Optional) TikTok
  • (Optional) Tumblr
  • (Optional) Reddit
  • (Optional) Twitch
  • (Optional) Vimeo
  • (Optional) Flickr
  • I don't know

Which messenger service(s) did our message come from? (coeuo_ems)

  • (Optional) WhatsApp
  • (Optional) Telegram
  • (Optional) Threema
  • (Optional) Viber
  • (Optional) WeChat
  • (Optional) Facebook Messenger
  • (Optional) Apple Messages
  • (Optional) Snapchat
  • (Optional) Signal
  • (Optional) Discord
  • I don't know

Which social media channels was it? (coeuo_gsm)

  • Facebook
  • Instagram
  • Snapchat
  • X (formerly Twitter)
  • Pinterest
  • YouTube
  • TikTok
  • Tumblr
  • Reddit
  • Twitch
  • Vimeo
  • Flickr
  • Other Social Media
  • I don't know

grp_coeuo_se EUO info strongest encouragement

Which source of information gave you the strongest encouragement to visit / attend? (coeuo_se_1)

  • Our flyer/ leaflet/ brochure/ calendar of events or other print products
  • Our poster / outdoor advertising
  • Our website / blog
  • An email / E-newsletter from us
  • Our Social Media channels (Facebook / Instagram / X (formerly Twitter))
  • An Instant Messenger message from us (WhatsApp / Telegram / Threema)
  • Our mobile app
  • Other communication channels from us
  • Tourist information materials / services / websites
  • A website of another organisation
  • Guidebook / travel magazine, book about the city / the region
  • Email / E-newsletter from another organisation
  • Social Media channel of another organization (e.g. Facebook)
  • Mobile app of another organisation (not a social media app)
  • Newspaper / magazine (print &/or online)
  • Radio/television feature / review
  • Personal recommendation (by friends, acquaintances, colleagues, school, study)
  • I know it already / I have been here before
  • I have not seen or heard any information before my visit here
  • Other
  • I don't know

Which newspaper / magazine was that? (coeuo_se_2)

This question has a textbox for an answer

grp_coeuo_web Website use EUO

How have you used our website? (coeuo_web_1)

  • To find out what's on before visiting
  • To find out how to get here
  • To check opening hours
  • To check prices
  • To book ticket / timeslot
  • To find out more about an exhibition / event
  • To find out more about guided tours / workshops
  • To find out more about a special event (e.g. conferences, readings)
  • To find out more about [Missing variable: venue_name], in general
  • To find out about membership
  • To use the online shop
  • To find out more about the food/drink offer / to book a table
  • To view / hear / download full digital events (e.g. performances, concerts) or artistic content
  • To view digital exhibitions
  • To use (other) digital offerings (e.g. collections, exhibits, archives, photos)
  • To directly interact with the organisation / artists during an event
  • To ask a question to [Missing variable: venue_name]
  • To share my opinions / ideas with [Missing variable: venue_name]
  • Other
  • I have never used [Missing variable: venue_name]’s website

Did you find what you were looking for? (coeuo_web_2)

  • Yes, found it immediately
  • Yes, but not immediately
  • No, not found
  • I don't know

Was the information found helpful? (coeuo_web_3)

  • Yes, it has been very helpful
  • Yes, it has been rather helpful
  • No, it hasn't been helpful
  • I don't know

Did the website function well? (coeuo_web_4)

  • Yes, it functioned perfectly well
  • Yes, it functioned more or less
  • No, it didn't function well
  • I don't know

Was something particularly emphasised by the respondent, positive or negative?  (coeuo_web_5)

This question has a textbox for an answer

grp_coeuo_sm_1 EUO Social Media

Which social media platform(s) do you follow us on? (coeuo_smi_1)

  • (Optional) Facebook
  • (Optional) Instagram
  • (Optional) Snapchat
  • (Optional) X (formerly Twitter)
  • (Optional) Pinterest
  • (Optional) YouTube
  • (Optional) TikTok
  • (Optional) Tumblr
  • (Optional) Reddit
  • (Optional) Twitch
  • (Optional) Vimeo
  • (Optional) Flickr
  • I don't use the internet
  • I don't use social media platforms
  • I don't follow [Missing variable: venue_name] on social media
  • I don't know

grp_coeuo_ms EUO messenger service

On which messenger services do you receive information from us? (coeuo_msi_1)

  • (Optional) WhatsApp
  • (Optional) Telegram
  • (Optional) Threema
  • (Optional) Viber
  • (Optional) WeChat
  • (Optional) Facebook Messenger
  • (Optional) Apple Messages
  • (Optional) Snapchat
  • (Optional) Signal
  • (Optional) Discord
  • I don't use messenger services
  • I don't receive anything from [Missing variable: venue_name] on messenger services
  • I don't know

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